Returns & Exchanges
Due to the perishable nature of our crispy chicken skins, we do not accept returns on food items to ensure food safety and quality. However, if your order arrives damaged or you are unsatisfied with your experience, please reach out to our team within 14 days of delivery for a resolution.
Contact Support
Email our customer experience team at [email protected] with your order number and a brief explanation of the issue.
Provide Documentation
Include clear photos of the packaging and the product if you are reporting damage or quality concerns to help us expedite your request.
Assessment
Our team will review your claim within 2-3 business days to determine eligibility for a replacement or a refund to your original payment method.
Resolution
Once approved, we will ship out a fresh batch of Flock Chicken Chips or process your refund immediately, which typically appears on your statement in 5-10 days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing